OUR FAQs

The information displayed in this section is designed to offer a more effective assistance to your enquiries.

If this section doesn’t contain the answers you seek, kindly use the details on our contact page to get in touch with us for further enquiries.

How can I contact you?
Use the details on our contact page or fill the form on there to get in touch with us. We’re always here to serve you and would be glad to hear from you.
What are your operating times?

Our online platform, www.winehousenigeria.com is open for you to place your orders 24/7, and all year round. However, our business operating hours are Mondays – Saturdays 9am-5pm

How do I place an order?

It’s simple. Just add your desired products to your shopping cart and follow the procedure to place your order successfully. If you encounter any technical difficulties, please call us and we would gladly take your order over the phone.

What is the minimum order I can place?

The minimum total order is six(6) bottles.

What is the Maximum order I can place?

The maximum order is unlimited. So you can place as much as you wish to purchase.

Can I order by phone call or email?

We encourage the best way to place your order is through our online platform. However, we understand that sometimes you may like to speak to us or there may be technical difficulties. Please feel free to contact us and we shall take your order over the phone, or you can send a mail to the email address displayed on our contact page.

Can I cancel my order once it has been placed?

Please note that once order has been paid for, delivery process begins immediately, hence you cannot cancel the order.

Are my transactions secure?
Certainly!
Your transactions are secure and safe. To give you confidence and integrity, we use SSL to protect and secure transactions between your web browser and our servers.
Your payment information is not made visible, neither can it be accessed by the outside world, as our servers are maintained and hosted in a secure location.
What payment methods do you accept?

We support payments with debit/credit cards (powered by Paystack). We also accept bank transfers to our specified bank account. Orders are delivered on confirmation of payment.

Can I pay on delivery?

We currently do not offer this service. Payment validates orders. All orders are delivered once payment is confirmed.

Do you offer Same Day delivery?
Same day delivery service only applies to orders within Lagos State on special request, if the order is placed and payment is confirmed before 12 noon.
Can I pick up my order?
We make sure you enjoy convenient and comfortable wine shopping experience, hence we do not encourage picking up of orders. We try to make wine shopping seamless and very easy for you. Kindly call to speak to us for further advice.
Can I return items purchased?
Please note that orders delivered and received in good condition cannot be returned, unless in a case where a wrong item is delivered.
We highly recommend that you confirm all items at the point of delivery. If there is any defect, kindly reject the order, then quickly contact us with the details on our contact page, and the item will be replaced.
What if the drinks I wish to purchase are not displayed on your website?
If you cannot find the drink you want on our website, kindly call any of our phone numbers and we shall take your order over the phone and have it delivered to you.
Can I shop directly without creating an account?
Yes, you can. However, we advise that you create an account for an easier shopping experience, which also avails you our upcoming deals and discounts.